Q: How do I book a tour? A: Booking a tour is easy! You can book directly through our website by selecting your desired tour, date, and number of participants. Alternatively, you can contact our customer service team for assistance with booking.

Q: Can I make special requests or customize my tour? A: Absolutely! We welcome special requests and can often accommodate customizations to tailor the tour to your preferences. Whether it's dietary restrictions, specific attractions, or unique experiences, let us know, and we'll do our best to accommodate your needs.

Q: What safety measures are in place during tours? A: Your safety is our top priority. We have implemented various safety measures, including small group sizes, frequent sanitization of vehicles and equipment, adherence to local regulations, and trained guides who are equipped to handle emergencies.

Q: Is there a minimum age requirement for tours? A: The minimum age requirement varies depending on the tour and activities involved. Some tours may have age restrictions for safety reasons, while others are suitable for participants of all ages. Please check the tour description or contact us for more information.

Q: How much personal space will I have during the tour? A: We understand the importance of personal space, especially in light of recent events. We strive to maintain adequate physical distancing between participants during tours and provide spacious vehicles or outdoor settings whenever possible.

Q: Can I cancel or reschedule my booking? A: Yes, we understand that plans may change. You can cancel or reschedule your booking within the specified timeframe outlined in our cancellation policy. Please refer to our Terms & Conditions or contact us for assistance with cancellations or rescheduling.

Q: Are there any hidden costs or additional fees? A: We believe in transparency, and our tour prices are inclusive of all essential costs, such as transportation, guide services, and entrance fees. Any additional fees or optional activities will be clearly communicated to you before booking.

Q: Do you offer discounts for group bookings? A: Yes, we offer discounts for group bookings depending on the size of the group and the selected tour. Please inquire about group rates when making your booking, and our team will be happy to assist you.

Q: Can I bring my own equipment for certain activities? A: In many cases, you're welcome to bring your own equipment for certain activities. However, we also provide high-quality equipment for rent or use during the tour if needed. Please let us know your preferences in advance.

Q: What happens if the weather is bad on the day of the tour? A: Safety is paramount, and we closely monitor weather conditions leading up to the tour. In the event of inclement weather, we may modify the itinerary, offer alternative activities, or reschedule the tour for a later date. We'll keep you informed and work with you to find the best solution.